Where do I park?

We have parking directly behind our building - just pull in through our driveway on 21st Ave. South! On particularly busy days, parking may be difficult. Street parking is usually available on our cross streets, Acklen & Fairfax.

I’m running late – what should I do?

Please give us a call at (615) 327-3474 and let us know! We try to be as accommodating as we possibly can. If you are running more than 15 minutes late we may need to reschedule or adjust your services accordingly.

What is your cancellation policy?

If you need to cancel or reschedule your appointment, please give us at least 24 hours notice to fill your spot with a client from our waiting list. For new color clients we require a credit card to be kept on file in the event of a no-show. Appointments that are not rescheduled or cancelled within 24 hours may be subject to a $75 cancellation fee to compensate your stylist for their time.

How do I choose a stylist?

Check out our TEAM page and see who you vibe with - each stylist has their own unique skill set and passions! Browse our Instagram and see who's putting out the color you want. If you're still stuck, give us a call! One of our salon coordinators would be more than happy to make recommendations.

Why do some stylists have higher pricing?

Our salon operates on a career path from Junior (Level 1) up to Elite (Level 7). Levels are assigned based on several factors including years of experience, advanced education and clientele demand. All stylists have been through an extensive amount of training before working with any Lucy Pop clients.

What color lines do you use?

We use Kevin.Murphy, Wella, Redken, Pulp Riot & Evo Fabuloso Pro. Within our lines, we have ammonia-free, PPD-free, and peroxide-free options. Talk to your stylist about your hair goals and we'll find the right color line for you!

How much are extensions?

Extension pricing varies depending on your desired results. If you just need to add a little volume or a pop of color to specific areas, pricing is considerably less than if you want to add length all over. Average pricing is typically between $550 – $1500+, and there is no way that we can give you a quote without seeing your hair and talking to you about your hair goals. Anyone interested in extensions should book a complimentary consultation with one of our stylists.

I don't love my hair!

Bummer! It is our goal for every client to love their hair when they get #lucypopped. If you're having an issue with the color or cut you've received & this issue wasn't explicitly discussed during the consultation process, please call or email us within 48 hours of your appointment.

Can I bring my dog?

We love dogs, but by law we cannot allow animals inside the salon.

Can I bring my child?

We love children, but... let’s be honest, this appointment should be all about you!